What is your return policy?
Please call our Customer Service Department at (888) 905-6287 to obtain a return authorization number. Your return authorization number will be emailed to you and is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the authorization number below our return address on the outside of the box and enclose the RGA form in the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid on all returns. We do not accept C.O.D returns.
Shipping must be prepaid by the customer on all returns. We do not accept C.O.D. returns. Refund will be given on merchandise returned, less shipping & restock fee. All returns are subject to a 15% restock fee. Single tile purchases are not returnable.
Freight is not refundable.
All products must be returned to:
1164 Walkers Line
Quebec PST ID number 1222215036
Ontario HST ID number 103926143
British Columbia PST ID number 10030637
Manitoba PST ID number 103926143MT0001
Saskatchewan PST ID number 2609287