FAQs


FAQ Categories

Questions & Answers

Shipping

What is your Company's Shipping Policy?

Important Shipping Information:

Depending on where you live, you might not be offered all shipping options. In some cases we are not able to deliver certain products to your location.

NOTE: We cannot ship any product via air service to APO/FPO addresses.

Other important shipping information:

Most orders will be shipped (leave the warehouse) within 48 hours. Please allow 3-10 business days for your order to arrive.
Once your order is shipped, you will receive an email with the shipment tracking information. Once your shipment leaves WeatherTech Canada, it belongs to you, so tracking your shipment is highly recommended to avoid missed delivery.
Two weeks prior to Christmas, no delivery times are guaranteed.
Prices include shipping to all Canadian Provinces.

I live outside Canada. What about shipping there? And how much?

Please contact us at (888) 905-6287. Or, you may email your shipping address along with the products you are interested in to sales@weathertechcanada.com.


 

Ordering Online/Security

I'm concerned about giving you my credit card. Can I trust your site to be secure?

You can be fully assured that our website is a secure website. Your personal information including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method allows only the person who you choose to send information to, the only person that sees it.

We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that: This site has a VeriSign Secure Server ID.
1. VeriSign has verified the organizational name and that NORTHERN PERFORMANCE (HAMILTON) LTD. has the proof of right to use it.
2. This site legitimately runs under the auspices of NORTHERN PERFORMANCE (HAMILTON) LTD.
3. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

Included in the certificate are the effective dates of our secure site certificate.

I just ordered online, but I am unsure my order went through. How can I be sure?

First, please check your email account. A order confirmation email will be sent within minutes of placing your order. If you do not receive an email, please call customer service at (888) 905-6287 and a representive will be happy to assist.

I want to order via phone, fax or mail. How do I do that?

I want to order via phone, fax or mail. How do I do that?

You are more than welcome to call us! Our telephone number is (888) 905-6287. We have customer service representatives available during these hours:

Representatives are available:
Monday - Thursday
8 a.m. - 6 p.m. Eastern
Friday
8 a.m. - 5 p.m.Eastern
Saturday
9 a.m. - 1 p.m.Eastern

Shortly, we will have an order form available for you to print out from our website. Then, you can fax or mail in your order. Until then, please call (888) 905-6287 and we will gladly fax you an order form. Payments by check are held 10 business days.

I'm new to your site, where do I start?

If you know the Make, Year and Model of the vehicle you're shopping for, proceed to Shop by Vehicle. Here, you can see every product we offer for your specific vehicle. We even show you pictures of our items on your specific vehicle so you can see how they look before they are installed! Once there, we might need to ask you one or two more questions to narrow down the exact part number for your vehicle, but don't worry...the questions are fun and easy!
If you've come to our website to purchase a gift and don't know the Make, Year and Model, no problem! Follow me to Shop By Products, and there you will find many gift items that don't require detailed information about a vehicle.

Returns

What is your return policy?

Please call our Customer Service Department at (888) 905-6287 to obtain a return authorization number. Your return authorization number will be emailed to you and is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the authorization number below our return address on the outside of the box and enclose the RGA form in the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid on all returns. We do not accept C.O.D returns.

TechFloor Returns
Shipping must be prepaid by the customer on all returns. We do not accept C.O.D. returns. Refund will be given on merchandise returned, less shipping & restock fee. All returns are subject to a 15% restock fee. Single tile purchases are not returnable.

Freight is not refundable.

All products must be returned to:
WeatherTech Canada
1164 Walkers Line
Burlington, ON
L7M 1V2

Quebec PST ID number 1222215036

Ontario HST ID number 103926143

British Columbia PST ID number 10030637

Manitoba  PST ID number 103926143MT0001

Saskatchewan PST ID number 2609287

 
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