Share:

FAQs


FAQ Categories

Questions & Answers

Shipping

What is your company's shipping policy?

Important Shipping Information:

Depending on where you live, you might not be offered all shipping options. In some cases we are not able to deliver certain products to your location.

NOTE: We cannot ship any product via air service to APO/FPO addresses.

Other important shipping information:

Most orders will be shipped (leave the warehouse) within 48 hours. Please allow 3-10 business days for your order to arrive.
Once your order is shipped, you will receive an email with the shipment tracking information. Once your shipment leaves WeatherTech Canada, it belongs to you, so tracking your shipment is highly recommended to avoid missed delivery.
Two weeks prior to Christmas, no delivery times are guaranteed.
Prices include shipping to all Canadian Provinces.

I live outside Canada. What about shipping there? And how much?

Please contact us at (888) 905-6287. Or, you may email your shipping address along with the products you are interested in to sales@weathertechcanada.com.


 

Ordering Online/Security

I'm concerned about giving you my credit card. Can I trust your site to be secure?

You can be fully assured that our website is a secure website. Your personal information including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method allows only the person who you choose to send information to, the only person that sees it.

We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that: This site has a VeriSign Secure Server ID.
1. VeriSign has verified the organizational name and that NORTHERN PERFORMANCE (HAMILTON) LTD. has the proof of right to use it.
2. This site legitimately runs under the auspices of NORTHERN PERFORMANCE (HAMILTON) LTD.
3. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

Included in the certificate are the effective dates of our secure site certificate.

I just ordered online, but I am unsure my order went through. How can I be sure?

First, please check your email account. A order confirmation email will be sent within minutes of placing your order. If you do not receive an email, please call customer service at (888) 905-6287 and a representive will be happy to assist.

I want to order via phone, fax or mail. How do I do that?

I want to order via phone, fax or mail. How do I do that?

You are more than welcome to call us! Our telephone number is (888) 905-6287. We have customer service representatives available during these hours:

Representatives are available:
Monday - Thursday
8 a.m. - 6 p.m. Eastern
Friday
8 a.m. - 5 p.m.Eastern
Saturday
9 a.m. - 1 p.m.Eastern

Shortly, we will have an order form available for you to print out from our website. Then, you can fax or mail in your order. Until then, please call (888) 905-6287 and we will gladly fax you an order form. Payments by check are held 10 business days.

I'm new to your site, where do I start?

If you know the Make, Year and Model of the vehicle you're shopping for, proceed to Shop by Vehicle. Here, you can see every product we offer for your specific vehicle. We even show you pictures of our items on your specific vehicle so you can see how they look before they are installed! Once there, we might need to ask you one or two more questions to narrow down the exact part number for your vehicle, but don't worry...the questions are fun and easy!
If you've come to our website to purchase a gift and don't know the Make, Year and Model, no problem! Follow me to Shop By Products, and there you will find many gift items that don't require detailed information about a vehicle.

Products

What is the warranty on WeatherTech Products?

LIFETIME LIMITED WARRANTY

WeatherTech Canada warrants that our products will be free from any defects in manufacturing, materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in.

Exclusions to this warranty include wear due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, incorrect installation, incorrect use, etc.

We are reasonable people and we believe in true customer satisfaction. Depending on the situation, we will either replace your product at no charge or charge you a prorated amount for a replacement or issue a full or prorated refund. Our goal is to keep our customers happy for a lifetime. Our goal is to always reach a fair resolution to any issue.

Please note, if you purchased a WeatherTech Canada product(s) from an unauthorized dealer, the unauthorized retailer may or may not honor our lifetime limited warranty. We strongly recommend purchasing from either us directly or through an authorized WeatherTech reseller.  

If you need a refund or would like to return your WeatherTech products, always go directly to where you bought them from. Buying directly from WeatherTech Direct is clearly the best place to receive the best customer service, as we are the Factory!

Buying from unauthorized retailers on the web, such as from Amazon/eBay and some of their retailers, you risk not getting the correct parts for your vehicle and substandard customer service as they are not specialists in what we do. No one takes care of YOU like the Factory does!

To obtain warranty service, you must contact customer support at (888) 905-6287 or (905) 549-2761 during regular business hours or email us at sales@weathertechcanada.com 24-7.

How are the rear All-Weather Mats designed?

We offer many different sizes of rear All-Weather Floor Mats to accommodate most floor plans.  The outer portion of certain mat sets are designed to be trimmed to fit your vehicle, if necessary along the outer score lines.  Some two piece mats connect to form the appearance of a one piece mat.  Please refrain from cutting any center tabs on mats which connects the two sides.  Mats can be modified using a pair of household scissors or utility knife.  Some mats do not have trim accomodations.

It is desirable to have the mat follow the contour of the rear footwell, lending protection to the sides as well.  Please check the sizing prior to trimming as the mats cannot be returned once they have been trimmed.

I'm having trouble installing or using my WeatherTech Products. How do I get more information?

We have many options to help you with the installation or usage of any of our WeatherTech products. Your best option is our Installation Instructions page. Pictorial installation guides, and in some cases videos, are available.

Another resource is to call us at (888) 905-6287 and speak with one of our knowledgeable Customer Service Representatives. They can guide you through any problems or issues that might turn up.
 

Do WeatherTech's automotive mats, bed liners and home and business mats contain natural rubber latex?

There is no natural rubber based formulation disclosure on the automotive hazardous material system, therefore the product does not contain latex. Our mats are a proprietary combination of TPO (thermopolyolefin) and TPE (thermoplastic elastomer) compounds. All our mats are low outgassing and meet all REACH, ROHS, and major regulatory requirements.

Returns

What is your return policy?

Please call our Customer Service Department at (888) 905-6287 to obtain a return authorization number. Your return authorization number will be emailed to you and is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the authorization number below our return address on the outside of the box and enclose the RGA form in the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid on all returns. We do not accept C.O.D returns.

TechFloor Returns
Shipping must be prepaid by the customer on all returns. We do not accept C.O.D. returns. Refund will be given on merchandise returned, less shipping & restock fee. All returns are subject to a 15% restock fee. Single tile purchases are not returnable.

Freight is not refundable.

All products must be returned to:
WeatherTech Canada
1164 Walkers Line
Burlington, ON
L7M 1V2

Quebec PST ID number 1222215036

Ontario HST ID number 103926143

British Columbia PST ID number 10030637

Manitoba  PST ID number 103926143MT0001

Saskatchewan PST ID number 2609287

 
Close